problems with my BT 4600 phone/answer machine

[reghorlock]

Hello,

I've been having problems with my BT 4600 phone/answer machine. I've just switched over to EE and Digital voice.

Basically, I've asked them to increase the number of rings on the EE 1571 voicemail to 10, and I've set my BT4600 answer machine to 8 rings. Sometimes it works and takes a message, then other times it cuts in and just hangs up the call.

Does anyone know why this would happen? 

Thanks for your time

Reg

[Mod edit: add title]

[XRaySpeX]

Your BT4600 wouldn't be rejecting Unknown Nos. which "Nuisance ?".would be?

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@reghorlock wrote:

I was under the impression that you still need a phone line splitter when it's a single wall socket?

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Yes, you must have a splitter when you're on FTTC & the phone socket only has a single socket. Else you have nowhere to plug the router.

[reghorlock]

Sorry, are you saying the BT4600 might be allowing someone to ring but stopping them from leaving a message due to some built-in spam function?

Ok so i need the splitter in the phone socket. 

[XRaySpeX]

No, I mean you may have programmed it so, not of its own accord. It is a call blocker phone.

[Conrad1961]

@reghorlock  have you looked at your EE call protect settings on your EE account as these are set up automatically. Withheld and International numbers are allowed but Numbers we’ve identified as unwanted callers and Unknown numbers are sent to your junk voicemail. 
This may explain what is happening - something I wasn't aware of as I have only recently migrated to EE. I have turned off the unknown numbers to see what happens.

[XRaySpeX]

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@Conrad1961 wrote:

Withheld and International numbers are allowed but Numbers we’ve identified as unwanted callers and Unknown numbers are sent to your junk voicemail. 

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No, they're not unless you program them to do so. It lets suspected spam calls thro' with the Caller ID showing as "Nuisance ?".

[Conrad1961]

@XRaySpeX   So why do you have the option to deselect or select those features in the call protect settings?

I accept that suspected spam calls are let through as being nuisance but if the call is "identified as unwanted callers" then that should go to junk voicemail as per the setting shouldn't it?
You can block the suspected spam calls yourself because EE hasn't identified them as being unwanted yet.

[XRaySpeX]

@Conrad1961 : I think you are referring to features on the specialised BT/EE Digital Home Phone handset, not on any ol' phone like the BT4600.

[Conrad1961]

@XRaySpeX I have an old BT Graphite 2500 plugged into an adapter and a FW500 plugged into my BT DV Smart Hub and the features appear under the call protect settings in my EE account under the digital home phone plan. I have no idea if they are active but if they aren't why are they showing in the first place.

[XRaySpeX]

@Conrad1961 : Yes, sorry, I was thinking about 1572 Call Protect which I have, not any Call Protect set thro' an EE a/c, which I don't have. 1572 Call Protect does not block anything w/out you setting it up, e.g. Last No., Withheld nos., International nos. ..

Does your Call Protect block any nos. at all by default w/out you making it do so?

[Conrad1961]

@XRaySpeX  I think it might because occasionally the FW500 rings on its own but then stops but nothing appears on call protect or on the main phone answer machine. When I google the number which only appears on the FW500 they are always silent spam calls. When this first happened I thought the main phone was playing up but dialling from my mobile everything was normal where FW500 starts to ring before the main phone kicks in.
If the FW500 wasn't plugged in I would never had known the calls existed.