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landline not working

elizapoppy2026
Explorer

‎24-08-2026 10:53 PM

I switched fromTalktalk to EE on 31/07/2026 for Broadband and landline.  Broadband is working but my landline has not been connected or worked since.  All my efforts to speak to various agents come to nothing.  They say the line is not there anymore.  It was there up up until the switch so where has it gone.  Talktalk are not holding the line as was suggested by one agent.  Im at my wits end now what do I do switch back to Talktalk.  Why cant anyone get my landline back

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-08-2026 11:40 PM

@elizapoppy2026 : When you ordered BB from EE did you order a phone calling plan with it & supply your existing landline no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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elizapoppy2026
Explorer
In response to XRaySpeX

‎24-08-2026 11:48 PM

Yes
Sent from my iPhone
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