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help ee hub set up via app not working

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dags9475
Contributor
Contributor

‎03-02-2025 06:17 PM

i have currently upgraded from ee full fibre smart wifi to ee smart hub pro. it goes live fri and had my equipment delivered today. i tried setting hub up with ee home app as recommended. but when i use app with camera at back of new hub it dont recognise the hub. im not sure if i need to wait til fri but i can connect manually with password etc but the app dont.

just wondered if anyone knew or had same problem

thank you in advance  

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12 REPLIES 12
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JimM11
Brilliant Contributor
Brilliant Contributor
In response to SpeedTrip

‎02-05-2025 08:55 AM

@SpeedTrip Then do your self a favour, there is not much to manage on the hub and if you do not need the app apart from as you say looking at your bills, just forget about it apart from billing side, the rest off the pairing side, you may need help from EE CS to check that everything is aligned account and router wise.

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SpeedTrip
Investigator
Investigator
In response to JimM11

‎02-05-2025 09:28 AM

Had come to that conclusion  ... I just like things to work, so sometimes get irked when they dont !

Found another way to get at Hub settings anyway ! -  EE RouterWeb  Page

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to SpeedTrip

‎02-05-2025 10:58 AM

@SpeedTrip Know what you mean, http://192.168.0.1 web manager is the daddy of them all, mobile app sucks at times, but to do certain things it is a needed, so do persist to get it connected, but as i said you may just need EE CS and preferred there Tech support to take the peek at your account side to make that 100% assured side.....