27-01-2023 03:34 PM
i live in a rural community of 400 people in Norfolk , circa 40% are eldery and do not use the internet , apps etc .
there is a great deal of panic re the dissolution of copper lines , folks are convinced that BT is going to cut them off
Please I really need some help
I need a community support office to come to our rural norfolk village and explain face to face what will happen and how things will work
Please contact me as a matter of urgency thank you
27-01-2023 03:41 PM
This has nothing to do with BT or EE. It is a decision made by Openreach and will not require anyone to be cut off. All will be transferred to Digital Voice via BT if the phone line is rented via BT or EE.
More info here.
27-01-2023 04:51 PM
27-01-2023 05:12 PM
@JULIELIP5MAN - Both BT and EE will have it in their plans to communicate the implications of the PSTN switch-off with customers. The detailed plan probably isn't something you're likely to see shared at this stage mind you.
I doubt any ISP is going to allow their customers' services to simply be terminated without any attempt to accomodate or notify subscribers.
This BT press briefing is of relevance.