Fed up Customer

[Phillipe2]

Moved to EE from BT - Bad move.  Since the 5th of April  24 I have been trying  to upgrade to the next level fibre 36 Full works in anticipation of Openreach setting up FFTP in the very near future.   Talking to the various call centres over a period of weeks as to why nothing was happening I was eventual told that by current BTID was still active and had to be closed before further action could be taken. ( I was still using BT router) I was informed that this would take about 2 weeks to implement and I was to contact EE after that period.  Well that was a red rag to a bull  big tech BT and EE unable to sort out simple  administrative issues - appalling.  At this stage I gave up and resigned myself to  the low end of the broadband spectrum because I found talking to EE to get things done was harder than raising the Titanic.   Into May and I noticed that Openreach was starting to place their equipment for FFTP (still using copper line from cabinet) so I thought lets try this one again.  On 28th May 24 I rang EE again to upgrade, I was led to believe that everything was set up and things would proceed from here.   As of the 2 July 2024 and at least 6 phone calls to EE nobody and I mean nobody was able to identify  the problem.   So as of today 2nd Of July 24 I am totally and utterly disgusted with EE and their management teams.  I don't blame the call centre(s) folks but those who have responsibility to sort this out in behind the scenes.   I am going to leave it for another couple of days to see if I am notified that the issues relating to my account have been sorted (personally I am not holding my breath) after that I will let my contract run out and look elsewhere .   I think this BT/EE  merger has thrown up a lot of management and tech issue especially those BT customer who have moved or will be moved to EE.    If anybody in the community can be of use or having similar stories which have been sorted -  I would be grateful for a response. Thanks for allowing my gripe which I can assure is not my scene but when systems go awry and nobody seems to be able to sort it out you really start to wonder what your actual paying for.

[Mustrum]

@Phillipe2  have you checked to see if an upgrade is available yet? It can take some time after Openreach install new equipment.

If you enter your details in the BTW DSL Checker, use your phone number if you have one, or the address checker, and post the results hiding personal details.

[Phillipe2]

Ok thanks
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[XRaySpeX]

If it's using copper line from cabinet it's not FTTP. It might be G.Fast, a faster version of FTTC on short lines.

[Phillipe2]

That’s a thought. Thanks
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