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can't connect to cctv camera

colin_bryant
Explorer

hi,

just changed from Plusnet to EE and got  a new router. I have a cctv camera which connects to the wifi and internet through a wifi extender (it doesn't have a good enough signal to connect direct to the router). It used to work fully through the Plusnet router but now I can only connect to the camera with my phone if the phone is also connected to the wifi extender rather than the router or any other Internet connection, which all worked before.

The wifi extender is connected to the internet, through the router, as my phone connects to the Internet through it. I have enabled the 'wifi compatibilty mode' on the router, for old technologies, and I now can see a new wifi network with my phone. but connecting my camera to that network is a pain because I have to reset it and connect to that compatibility network using a ladder over the roof with no guarantee of success. Any advice please?

12 REPLIES 12
It's not the qr code for the model of the camera - it's a qr code generated on my phone screen which the camera reads through its lens to get the wifi network id and password details - and before you ask - no, there is not a way to manually enter those details with a direct connection.

@colin_bryant - I'm a bit confused by your setup. Few questions that may help clear things up: -

1. How is the extender connected back to the hub?
2. Is the extender using the same Wi-Fi network name as the hub?
3. Was the extender using the same Wi-Fi network name as the hub when using the Plusnet router?

JimM11
Brilliant Contributor
Brilliant Contributor

@colin_bryant What make and model off CCTV camera is it!