broadband

Amanda2024
Visitor

‎20-04-2024 03:54 PM

I recently got my EE broadband activated and its been working well apart from the EE app I've have called the EE team twice and the issue still hasn't been sorted maybe someone on here can help me out 

when I go on the EE app and go to manage broadband and set up wifi controls it says its updating the hub it gets to the end of the update and doesn't do anything its been like that for like 4 days now i'm not even getting my guaranteed speeds 

Any help would be greatly appreciated 

0 Helpful
1 REPLY 1
Paddy-B
Former EE Employee

‎21-04-2024 03:57 PM

Hi @Amanda2024,

Thank you for posting. I'm sorry you haven't been able to use the Wifi control and if your connection has been slower than expected. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  

Thanks,

Paddy

0 Helpful