broadband

nitswal
Investigator
Investigator

Why am I not able to visit https://ipindiaservices.gov.in/eregister/eregister.aspx  and other websites starting with same main domain name, using my EE Home Broadband? However, I was able to go there two days before. Now, if I use my Mobile Phone Hotspot (EE), then I can visit there and other web pages.

It is surprising that suddenly EE Broadband is not taking me there. 

Any help is highly appreciated...

19 REPLIES 19
Mustrum
EE Community Star
EE Community Star

@XRaySpeX  @nitswal   What device are you using to try and connect?

As mentioned earlier, I can't get to the site on my laptop, but it works fine on my iPhone connected to the same EE Wi-Fi..

Seems it is likely to be some restriction - dunno if they have a separate site for mobile which works, but the main site does not.

It's not same with me. Using the wifi, I can't access the website on either device....

XRaySpeX
EE Community Star
EE Community Star

PC & Android both OK!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hi

I tried traceroute on mac and found below result:

traceroute to 164.100.176.38 (164.100.176.38), 64 hops max, 52 byte packets

1  192.168.1.254 (192.168.1.254)  1.889 ms  1.500 ms  1.893 ms

2  * * *

3  * * *

4  213.121.98.136 (213.121.98.136)  16.829 ms  9.935 ms  11.127 ms

5  87.237.20.132 (87.237.20.132)  8.271 ms  10.996 ms  10.046 ms

6  195.66.226.133 (195.66.226.133)  11.841 ms  10.928 ms  9.381 ms

7  103.198.140.26 (103.198.140.26)  127.630 ms

    103.198.140.57 (103.198.140.57)  125.201 ms

    103.198.140.26 (103.198.140.26)  126.182 ms

8  103.198.140.42 (103.198.140.42)  130.629 ms  124.162 ms  126.657 ms

9  103.198.140.212 (103.198.140.212)  139.118 ms  139.200 ms

    103.198.140.26 (103.198.140.26)  126.686 ms

10  * * *

11  * * *

12  115.247.100.30 (115.247.100.30)  207.253 ms  144.326 ms  143.987 ms

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I really don't understand what does it mean. Will you please explain? Thanks

Mustrum
EE Community Star
EE Community Star

It just shows the attempt to connect to the site you mentioned, but the connection never gets there.

It shows your EE Broadband is not the issue, but if you look up the IP's that return a reading you will see it stops somewhere in Asia - not sure exactly where.

 

how can i resolve it then?

nitswal
Investigator
Investigator

Then I tried using the Mobile Hotspot of EE, where I am able to access the website and got the below result:

 

traceroute to 164.100.176.38 (164.100.176.38), 64 hops max, 52 byte packets

1  192.168.27.200 (192.168.27.200)  4.467 ms  4.135 ms  2.148 ms

2  * * *

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nitswal
Investigator
Investigator

I actually want to access the website using my EE broadband as that is my regular work. Can you suggest how to resolve it please?

XRaySpeX
EE Community Star
EE Community Star

My tracert tails out at the same place which is India Mumbai Reliance Jio Infocomm Limited.

However despite my tracert not getting there my browsing does.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

HI, I tried Google Chrome free VPN extension and switched it on. Now I can access this website.

Though I am worried about safety issue. Is it safe to use VPN for a long time or for a shorter time even?