Hi
I was with BT broadband for many years with no problems and recently joined EE fibre min 700. In doing so EE had to upgrade the cable from the box up the street to my house. The cable installation took many more hours than expected as there was a blockages in the ducting. Prior to EE Youfibre tried to install a cable but abandoned the installation and identified where the blockage in the ducting which was located at a junction leading from the footpath to my property that needed digging up.
EE gave it a go to get the cable installation and eventually succeeded. Ever since I’ve been connected up to EE broadband my connection has varied from excellent to poor. I’ve been in touch with EE on many occasions and they have sent an engineering out who just reset the system which seems to fix it for a short time then the faults start to returns. The faults vary as some are as follows
1) the iPhones/ iPads will have a poor WiFi connection to broadband but a good connect to router. So when you open say Sky news, Facebook, instagram the page opens but will not scroll any further past the first or second page.
2) when at home my iphones is connected to the WiFi broadband and on occasion its not able to auto reconnect to the broadband via the WiFi once I’ve been out. This is a frequent occurrence and found I have to connected to my guest broad band WiFi then back to my main broadband WiFi to get it to work.
3) PS5 has a terrible connection, always shuddering and slow. When checking the connection is confirms the router connection is good but the internet connection can be terribly slow. But if you do a speed test on the iPad it next to the PS5 states it’s 500 or more?
4) some apps will not connect at all.
5) occasionally the speed test app is not able to check the speed when the broadband is being problematic, keeps crashing out while other times is over 700/120.
It seems the iPhones etc connect to the router no problem but beyond that it’s variable.
ive done all the usual checks, switching the router of( sometimes many times during the day) the phones off, wiping and reconnecting to the WiFi which in most cases does work for a short while before the connection deteriorates.
im thinking of changing the router but I’m beginning to suspect that the cable may be the problem. Is there any way that EE can test the cable between the box and router to see it there is some damage.
EE have been helpful but do the same thing every time by resetting the broadband at their end and all is good.
Any views or thoughts would be appreciate
