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broadband deals

Mhari79
Explorer

‎12-03-2025 03:33 PM

EE mobile customer for years, trying to switch to EE Broadband but keep getting error messages.....is this an EE error? Any suggestions how I resolve this without sitting on the phone for ages?

0 Helpful
4 REPLIES 4
JimM11
Brilliant Contributor
Brilliant Contributor

‎12-03-2025 03:35 PM - edited ‎12-03-2025 03:35 PM

@Mhari79 Switching from who to EE? And what error message do you get?

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Mhari79
Explorer
In response to JimM11

‎12-03-2025 03:36 PM

Switching from Virgin Media - trying to complete the process on EE website but I get to the "checkout" and it tells me "sorry something went wrong, try again later" has been happening all day 😞

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Mhari79

‎12-03-2025 03:51 PM

@Mhari79 Take it that you have a Fibre or Copper OR line to the property, are you trying to do Broadband only, or including landline phone. No one has reported anything on the Forum.

0 Helpful
Peter_W
EE Community Support Team
In response to Mhari79

‎12-03-2025 06:17 PM

Hey @Mhari79!

Welcome to the EE Community!

Am I right in thinking you're logged into your account when doing this, and can otherwise see all of the details for your mobile plan and bills etc?

If you haven't already, it's worth giving this a try through a different device or browser.

Peter