Broadband & Landline

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EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by • EE Community Manager
  • 5017 Views
  • 0 replies
  • 8 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by • EE Knowledge Specialist
  • 6110 Views
  • 30 replies
  • 25 Helpful

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by • EE Community Manager
  • 10152 Views
  • 44 replies
  • 28 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by • EE Community Star
  • 48765 Views
  • 2 replies
  • 11 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by • EE Community Star
  • 95585 Views
  • 11 replies
  • 13 Helpful

**bleep**e internet?

Alright guys my internet is absolutely woeful (the nicest way to put it) I'd like to part ways with this inexcusable company. Anyone got another good broadband providers I can switch to?

cbarr82 by • Visitor
  • 507 Views
  • 3 replies
  • 0 Helpful

Call divert from landline

Hi  so I’ve just changed from bt mobile to ee. I’ve kept my number. I had call divert set up from landline to my mobile now it’s suddenly stopped working. It shows the call coming through then instantly cuts off. I’ve contacted BT who assure me it’s ...

Pixi009 by • Visitor
  • 675 Views
  • 2 replies
  • 0 Helpful

Another NAT-Loopback Saga

This post is my last ditch attempt before replacing the EE Smart hub.Im trying to circumvent nat-loopback but having little success,I've setup a local DNS server, and setup a static route for the problematic server ( synology NAS ), Interestingly thi...

Complete loss of network

Today I called EE with problems with my network router working that was checked but we still can’t find our network to join all our devices we have tried every thing Lights are aqua blue but every time we search nothing we have reset the router all c...

Pea76 by • Investigator
  • 996 Views
  • 9 replies
  • 4 Helpful

Resolved! EE SH replacement

Good afternoon, I am looking at swapping out my EE SH for a new Router (Netgear R7800) I know that I will need a modem for this as this is just a Router. Are there any recommendations on what I can use or any standard I need to follow when searching ...

BluntEXE by • Contributor
  • 987 Views
  • 7 replies
  • 1 Helpful

Firewall Ip addresses and Ports for Wifi Calling

My firewall blocks all inbound and outbound communication, except standard http/https, as a result wifi calling is blocked. for security reason I don't want to open ports 500 and 4500 (associated with wifi calling) to all ip addresses. Can someone le...

5J8 by • Investigator
  • 47431 Views
  • 9 replies
  • 9 Helpful