Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My home broadband in Hartlepool is not working. Is there an outage.
HelloPlease I need help with my network its always restricted. Could you help please Thanks
My broadband hasn't worked properly since upgrading it keeps disconnecting and then won't reconnect. Could this be a faulty modem as its only happened since upgrading. Thanks
Hi there! Recently upgraded our fibre to the 500 package which included 6 months of game pass ultimate. Looking at the other threads, this is messaged to the mobile number associated with your broadband yet I've still yet to receive this 3 months int...
Hi there! Recently EE changed my broadband and my contract ended. But even though I was still charged for my old broadband for some reason. Any help? What I should I do?
Hi there,I have received a message from EE to connect our router by tomorrow before 8am ,but unfortunately we have not received any of the equipment. I have been tracking my order but it is not showing.
My internet seems to be down more often. Then it’s up. I can’t do anything an d always have to wait for it to come back up, I am really fed up with it now. What are you goin B to do about it
I cannot get customer service no matter what I try. My contract is up tomorrow. I do not have a mobile off ee just broadband. No matter what number I phone including off ee landline it keeps asking me for my mobile ee number. I think they do this del...
