Router

[Alison9606]

Hello,

I am new to EE, my line went active on 03/02/23.

But I didn't get my router until today 04/02/23.

I have set it up and the yellow light has been flashing now for over 4 hours and in the guide it says it only takes 3 minutes to turn aqua and connect.

Could someone help me ?

[Mustrum]

@Alison9606   have you had the message to say your broadband is live?

Have you spoken to the Broadband Care Team?

[Alison9606]

@Mustrum yes it went, online yesterday.

But I got the router today and I haven't spoken to customer care yet.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?