Router
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04-02-2023 03:09 PM
Hello,
I am new to EE, my line went active on 03/02/23.
But I didn't get my router until today 04/02/23.
I have set it up and the yellow light has been flashing now for over 4 hours and in the guide it says it only takes 3 minutes to turn aqua and connect.
Could someone help me ?
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04-02-2023 04:58 PM
@Alison9606 have you had the message to say your broadband is live?
Have you spoken to the Broadband Care Team?
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04-02-2023 06:59 PM
@Mustrum yes it went, online yesterday.
But I got the router today and I haven't spoken to customer care yet.
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04-02-2023 07:04 PM
Welcome to EE's Home Broadband Forum.
What does it say after you log into the router:
- For a BrightBox: in the Internet section on the initial Status page or
- For a Smart Hub: on the Advanced Settings > Broadband > Internet page?
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
