Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 46384 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90339 Views
  • 11 replies
  • 12 Helpful

Migration from BT BB to EE BB

Here is my experience. Contacted EE about taking one of their BB packages that was similar and cheaper than the BT Contract that had expired. I ended up with the EE 900 BB plus Smart Pro WiFi7 Hub and FullWorks. It is cheaper than BT but not as cheap...

HaydnG by Visitor
  • 95 Views
  • 0 replies
  • 1 Helpful

Resolved! How to contact EE via email

Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...

Lurch1 by Visitor
  • 109457 Views
  • 49 replies
  • 16 Helpful

Resolved! Replacing my EE Router with Google Nest Wifi Pro

Hi there!I’m trying to set up my Google Nest Wifi Pro, but I’m having trouble with the settings. It’s asking for some information, and after checking a few articles, I found that the default PPPoE password might be "BT" or empty. However, when I chec...

Screenshot 2025-05-11 at 15.37.50.jpeg

Ethernet Connection Constantly Disconnecting

HelloI have been with EE for broadband for about. a month now and I am having issues with ethernet Connection. It frequently disconnects and only comes back on if I reset the ethernet network adaptor on my pc, or if I hit the reset button on the hub....

PcGamer1 by Explorer
  • 133 Views
  • 3 replies
  • 0 Helpful

BT Migration

Hi everyone,I've just completed my order to move from BT Broadband (with TV) to EE and I'm awaiting my EE kit being delivered.I am a little peeved at BT how they have overlooked their customers when it comes to kit, the Smarthub is old tech now and t...

Resolved! Can’t set up WiFi controls in the app

EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works 

IMG_5618.png
CJMH by Valued Contributor
  • 698 Views
  • 9 replies
  • 2 Helpful

Resolved! Online Chat

I am trying to find the online chat on the app but cannot find it. If EE still do online chat can someone send me the link