Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi - I have uPnP disabled on my router by choice. I notice a secondary option named "uPnP" enhanced security" - should this be enabled or disabled if my ultimate goal is for enhanced general security, or does it not matter given UPNP is disabled as a...
We've just signed up for full fibre broadband. The information we received after we had completed the order states we need a double electrical plug socket. We don't have a wall socket near to where the box will be. Could we use extension leads instea...
The optical fibre of the broadband is broken, we are tenants moved in this address since June 2022, and it was broken since we moved in, but not completely broken, still connected with single fibre, now is 1000% broken and no internet connection. We ...
Wifi was brilliant last month got a new router sent out and the upload speed is shockingly slow 0.6mgb clearly states on the website I’d receive a minimum speed of 16 download speed isn’t even close to that what exactly am I paying for other than a t...
I hope you can help us XRaySpeX, we've been with EE a while and had issues with dropping out with our BrightBox, before we renewed we sought assurances this would be fixed and they sent us their latest Smart Hub - their systems guy tweaked some setti...
Hi, the firmware version on my hub is v0.06.01.08190-EE and the technical information screen has a section which reads "Your firmware has not been updated". Is this a concern and if so how do I proceed with an update, automated or otherwise? Thanks
The broadband worked OK on BT, but the EE one failed. The router flashes Aqua. This is days after the switchover supposedly occurred. I seem to recall this happening with my last EE house move. Any advice or should I just wait till the help desk o...
EE have recently transferred me to BT. They sent me a new BT router. I still have the EE router and I'm puzzled as to what to do with it? Do EE want it back and if so how and where do I send it?
Seems I had a discount and now it's ended it was worth £6 can't remember why I got a discount but I hadn't realised as everything online. Just remember signing up and them quoting so much a month for broadband and now they want more. I signed up 18mo...
