Broadband Failed Setup. Aqua flashes. Switch from BT works for phone but not BB

[Marconi_NoBBand]

The broadband worked OK on BT,  but the EE one failed. The router flashes Aqua.  This is days after the switchover supposedly occurred.  I seem to recall this happening with my last EE house move. Any advice or should I just wait till the help desk opens in 10 hours time? 

[Mustrum]

Not sure I understand - have you just moved, or have you changed provider?

Changes would not normally happen on a Saturday or over the weekend.

Have you had any notification from EE to say your broadband should be working?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?