Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My mum says she switched over from sky but when she was with sky she had a landline number where she could be contacted at home now she has switched to ee her landline no longer works why is that
I've received new modems to get the BT/EE package and save money but now I can't make or receive calls on my landline. I can send texts on my mobile phone but I think I've broken it by getting the SIM card stuck and also think I may have accidentall...
I've been informed that since there was a car accident on the 19th March, I've had no WiFi and won't have any until at least April. What does this mean for my monthly payment as it's neither mine nor ee fault for the loss of connection
Internet doesn’t seem to be working?
HelloOver the last few days I can no longer check the status of my home broadband order, its looks like EE website is having issues, I get the attached, I have checked this on several browsers and get the same, luckily I have been getting updates via...
We change to EE broadband in November but had to have work done outside for the fibre which took awhile so ee cancelled set up and asked for the return of kit. Which we did on the 25/1/24 and today I was still charged £85 which is a lot of money to ...
I moved from BT to EE 4 weeks agoOver the last couple of weeks I've been receiving emails from EE to say that I've moved my broadband to a new supplier. Which I haven't. After several conversations with support. I was told that it was a mistake and ...
When I signed up to ee broadband 2 months ago, part of that deal was 12mth subscription xbox game pass. Despite numerous calls this side of the deal hasn't been fulfilled. Everytime I call I get a different answer, none of them lead to me getting the...
I am a very recent subscriber of EE full fibre broadband (went life 19th March) they have an offer running at the moment for new customers at £28.99 per month, I have just received my first bill and it’s come in at £30.99. I hope this isn’t a sign of...
