Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43768 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84457 Views
  • 11 replies
  • 12 Helpful

Resolved! Incoming Ping

Do EE block incoming pings? I wanted to setup a Broadband Monitor at Think Broadband but there is no response which I've confirmed by testing else where. 

woakesd by Explorer
  • 537 Views
  • 2 replies
  • 3 Helpful

Broadband is down

My broadband is down. It says give it 5 minutes to connect and reboot machine. Yet I am still not connected and I cannot get through to customer service by phone

SPitt12 by Visitor
  • 823 Views
  • 1 replies
  • 0 Helpful

Resolved! Week security

After out internet went down. When up and running again it says week security what can I do

Debs40 by Visitor
  • 345 Views
  • 1 replies
  • 0 Helpful

Ping Spikes While Streaming

I've noticed in this past week that I've had high ping spikes while streaming on another device. Initially I noticed it playing FIFA on PS5 but I've since tried disconnecting every device other than a laptop (to run ping on) and one Apple TV 4K (2nd ...

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iAdam1n by Investigator
  • 869 Views
  • 13 replies
  • 0 Helpful

Router

One week without broadband EE Claim its openreach the latest claim its a router. fed up with thisTorpoint area 

Access outside of home network

Hi I have a swann security system was all working fine till last weekI cannot access the device from outside the house netwirkI can connect to it using swann app while on WiFi in the house no issue. But if I switch my mobile to 4g I can no longer acc...

Vindi93 by Investigator
  • 963 Views
  • 6 replies
  • 0 Helpful

Guranteed Download Speed

Hi, I've just swapped to full fibre with a guaranteed download speed of 250mbps.  Since the initial installation where I recorded a download speed of 355, its struggling to hit 100. Any suggestions? Thanks.

Hairenj by Investigator
  • 1297 Views
  • 9 replies
  • 1 Helpful

EE Smart Hub Manager DSL Link Down

Hello, for the past months our EE Smart Hub Manager has been reseting everyday varying from 1 AM to 5 AM, and it was not an issue always. The log seems to be consistently the same.This is how the log usually looks like at the moment of disconnect:02:...

Oneup by Investigator
  • 751 Views
  • 7 replies
  • 1 Helpful