Guranteed Download Speed

[Hairenj]

Hi,

I've just swapped to full fibre with a guaranteed download speed of 250mbps.  Since the initial installation where I recorded a download speed of 355, its struggling to hit 100.

Any suggestions?

Thanks.

[Chris_B]

@Hairenj  How long has it been since the install as I’m pretty sure they say allow up to 10 days. 

[Hairenj]

Ah ok.  I leave it for 10 days and see if it improves.

Cheers.

[Mustrum]

The 10 day thing is a carry over for early ADSL days, and not relevant for fibre circuits.

How are you testing, and I presume you have the white EE hub? There have been similar reports, it may be fixed if you get a firmware upgrade overnight.

Or are you using another router?

[Hairenj]

Yeah have the white hub so will see what happens overnight.

Testing on speediest and fast.

Same results on both.

[Mustrum]

Wired or Wi-Fi?

[Hairenj]

WiFi.  The first result was 355 then dropped below 100.

[Mustrum]

It really needs to be wired to rule out any Wi-Fi  interference.

Some people have setup a PPOE session direct from a laptop/PC to the ONT to prove it is the router.

Looks like you may have a few more hoops to jump before EE will do anything - including the 10 day thing, so worth doing these steps if you can, or can get someone to help.

[Hairenj]

Appears to be working now.  Back up to speeds of 300 +

[Christopher_G]

Thanks for coming back to let us know, @Hairenj.

Chris