Broadband & Landline

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EE Hub firmware versions

We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes.   Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...

James_B by • EE Community Manager
  • 6249 Views
  • 0 replies
  • 9 Helpful

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro

We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...

Chrissy_G by • EE Knowledge Specialist
  • 6586 Views
  • 30 replies
  • 25 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by • EE Community Star
  • 48866 Views
  • 2 replies
  • 11 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by • EE Community Star
  • 95751 Views
  • 11 replies
  • 13 Helpful

Hekp / advice neede just moved to EE Broadband

Tech has just left after connecting the ee router , changed th SSID and password to that of the old network.Moved over from BT Halo as the internet kept dropping out.The old set up had 3 BT Mesh Discs and 2 Metgeat Mesh adaptors.From what I can see t...

Resolved! What is 'Unknown SASA' in full fibre broadband ?

When Openreach engineers have tried to set up my EE full fibre they have been told on mobile  that  there us a problem with  'Unknown SASA' but what exactly does does it mean and why is it so hard to fix?

Ma133a by • Valued Contributor
  • 1663 Views
  • 5 replies
  • 5 Helpful

EE home BB unable to link account within EE app/website

Posted in the open: @noodlesnr74 wrote: Hi. Sorry I bother you but note that you are a guru with regards the above based on various similar posts.  I previously had an EE mobile phone account but ended this in January 24. I took out EE BB the other d...

XRaySpeX by • EE Community Star
  • 1890 Views
  • 13 replies
  • 9 Helpful

Do not swap from BT to EE broadband!!!!

I would just like to say, never ever swap from BT broadband to EE broadband,I have been with BT broadband forever and never once had a problem with the speed, I got talked into joining EE broadband, worst thing I ever done, the speed I get now is abs...

Snowwolf1 by • Contributor
  • 5040 Views
  • 11 replies
  • 3 Helpful

Broadband equipment delivery

Hi I am getting ee broadband, it says order complete online. Appointments is booked for this Monday 10th March 8-1am however I haven’t yet received any details of the equipment and not received delivery details of the equipment.on order it says equip...

Has bt gone down?

I've been trying to pay my bill since 5am! Just keeps telling me error but sky is also doing the same. (I've been paying them for Wi-Fi) even though I switched about 4 months ago!! I can't call right now to pay either

Jasmineh by • Explorer
  • 464 Views
  • 1 replies
  • 1 Helpful

Resolved! Broadband pricing

As my contract comes to an end will EE offer me a new broadband deal at the current reduced offer prices?

Mudon by • Investigator
  • 682 Views
  • 3 replies
  • 3 Helpful