Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi EE Community,I’m extremely frustrated with the lack of progress and poor communication around my broadband installation. Here’s a timeline of what’s happened so far:Ordered EE broadband on 25th Feb, with an installation date scheduled for 14th Mar...
Dear EE,I hope you're well. My name is Bianca, and I’m from Brazil. I’m currently staying in the UK for a few months to study, and I recently signed up for broadband at the flat I’m living in.Unfortunately, the internet has not worked at all since th...
Hi,Just thought it might be worth putting up a list of all the firmware rollouts for the Smart Hub Plus SH31B Router that have happened in the past year or so to see if this adds/removes functionality or fixes/introduces any bugs to the routers.Last ...
I've just migrated from BT fttp 500 to Full Fibre Gigabit Essentials however my speed test are showing the same speed as I had on BT ie 480 Mbps. I suspect my profile has not been updated. What is the easiest way to get this resolved?
Hi, Our WiFi keeps dropping it's connection multiple times a day. If we switch it off and back on it usually comes back on. The lights on the router remain blue and we have not changed it's position. Any advice?ThanksJS
Hi,I've noticed that my PC is struggling to maintain a good connection connect through Ethernet (not powerline, hardwired) and I'm struggling to work out what is actually causing this - whether it's the EE Router, the cable or the PC's networking car...
Hi again I have a very odd problem.My EE smart hub with software revision above, on factory settings, works fine with all attached devices, wifi and ethernet, but fails to show most of the ethernet devices on the Hub Manager My network page. It list...
Since yesterday (09/04/2025) afternoon I have been experiencing problems with connection to websites over EE Broadband. I keep getting DNS errors. Sites that have been trying to connect to at the time include BBC News & iplayer, Channel4 streaming. A...
I switched my broadband from BT to EE beginning of January and for 2 months could not view any of my broadband account, billing or wifi controls through my EE ID, although my mobile shows fine. After 2 months and numerous calls and complaints it was...
When you set up parental controls you specify a device (or devices) in a group then apply a schedule to that group for when access should be allowed or disallowed according to a time "window".This seems fine until you realise that the underlying mech...
