Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I recently placed an order for EE Full Fibre 900 for my new home in Colchester.I have received emails from EE regarding my order, but none of them contains my broadband order reference number. As a result, I cannot track or manage my order online....
Hi , Iv moved over from bt to ee full fibre 900 and have the wifi 7 plus hub all good much improvement on the bt sh2 , so my ps5 is connected to Ethernet speed test download on ps5 shows 850mb great , however if I download a game it’s garbage use to ...
We changed our broadband to fibre less than a week ago. yesterday it stopped working - the box on the wall had the red 'LOS' light showing, which means it's upstream from us - basically the fibre connection isn't workingI've tried to get through to E...
smart hub SH40J firmware r5.16.1-R-2011329-PROD-1 Yesterday our wifistopped working broadband ok green light still on hub pc connected with lan ok, looked at the wifi settings page 2.4,5 and 6 all switched on, checked with network analyzer on phon...
Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...
Just migrated from BT to EE Smart Hub Pro- with any new stuff I expect a few teething issues. Family home usual array of devices 2 x Xbox, 4 phones 2 iPADS Sky Q multiroom x 4. First the speeds on the gigabit BT after moving from Sky are INSANE the w...
Joined ee broadband via plusnet, trying to link the broadband account on the app, says account number not found, even though it is the account number they have given me, anyone else having / had the same issues. I have deleted the app and reinstall...
Have 1.6gb Busiest Home on the Pro 7 hub with 3 extenders. It has worked perfectly for 6-7 months. Recently the router has been restarting (orange flashing lights) and reconnecting. Sometimes it is every 3-4 days, other times 3-4 times a day. Very fr...
I have had a £99 charge applied to my broadband bill when I was not told about any home visits and when the engineer arrived and i explained i had setup ny router and tv box which was working fine he left straight away and said it wasn’t a problem an...
EE , I don’t appreciate being threatened via email of legal action for an out standing balance when I called last week and paid the balance of £66 ish. I also logged in as per email and it says I have no outstanding balance and no option to make a pa...
