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Broadband

hungategirl
Investigator
Investigator

‎03-09-2026 07:41 PM

Joined ee broadband via plusnet,  trying to link the broadband account on the app, says account number not found,  even though it is the account number they have given me, anyone else having / had the same issues. I have deleted the app and reinstalled it but with no success. Any advice will be greatly appreciated 

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XRaySpeX
EE Community Star
EE Community Star

‎03-09-2026 07:46 PM - edited ‎03-09-2026 07:55 PM

Is the a/c no. that you have been given of the form 'GB' followed by 8 digits?

Have you tried not using the EE app but instead your online MyEE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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