Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Do you know if there is any way to unpause it without using the app? It’s happened to me twice now and it so annoying.
I came home on the 26/4/26 from working away and had no internet. I called them and after around an hour on the phone was told I’m being switched from a legacy account to a new one but my internet would be back on.the next day, no internet and anothe...
This is unbelievable. I've arranged with EE to have broadband installed at my new bungalow. I want it installed before I move in. EE have just sent me an email saying my equipment is on its way. But they're sending it to my new address that I haven't...
I came over from bt on the understanding that my bills will be cheaper with me, since being with meMy bill are not cheaper at all , when I come to see I found i had extra phone sim's added on my bill thatI did not ask for phoned 150 to see what's goi...
Hi.I've recently got EE Full Fibre 900 to the property. When I was discussing this option with staff at EE, over the phone (names and email addresses obtained) I was told, with confidence, that I could get a static IP address which is important for w...
Wifi is down and flashing orange, is EE having problems or is it me?
I have recently moved my broadband from Vodafone to EE, I had a usb ssd drive plugged into the vodafone router which was accessable to my other computers on my network. I noticed there is a usb port on the EE hub 7 is it possible to plug a usb drive ...
Everytime I leave the house these days the wifi keeps crashing. it keeps asking to reconnect, the mobile used to automatically connect to wifi's when away from the home wifi. is there a way of sorting this out so that it will automatically connect
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
