The sheer stupidity of EE blows my mind

[CosmicHorizon]

This is unbelievable. I've arranged with EE to have broadband installed at my new bungalow. I want it installed before I move in. EE have just sent me an email saying my equipment is on its way. But they're sending it to my new address that I haven't moved into yet! So how am I supposed to receive it?

2 questions really:

a) Presumably there will be people in my position who want the broadband installed before they actually move to their new property. So obviously there needs to be offered a choice whether they want the equipment sent to the address they're moving from or their new address. I was not offered any such option. Why not??

b) Why on earth isn't the broadband installer guy bringing all the relevant equipment with him?? I had assumed that this would happen.

I'm asking EE these questions, and apart from an initial asinine response where they told me to ring a number, they are completely ignoring me. Is there any rationale whatsoever why they're doing this? Or are they just unbelievably stupid. I strongly suspect the latter!

Edit to add: Can't psot as it says "Your post has been changed because invalid HTML was found in the message body".

What HTML?? I just bloody typed it out!  What have they changed??  These EE guys are seriously idiotic. 

[XRaySpeX]

b) The installer eng. comes from OR who do not supply routers. The router is supplied by EE who never meet up with installer. They just book him via a booking system.

When you get "Invalid HTML" just hit Post/Reply again & it will clear it.

[CosmicHorizon]

I have zero interest in what "OR" (whoever the hell they are) supply or do not supply. I am paying EE. 

[CosmicHorizon]

And no, you definitely haven't helped. Where's the thumbs down icon?

[XRaySpeX]

OR = Openreach, the subsidiary of the BT Group that runs the infrastructure that EE's & other's BB runs on. 

Sorry, but that's the way it is, for all providers.

No need to be rude!

[short64]

Can you not use the tracking link from Royal Mail and use the option to change delivery day or arrange collection from the Post Office!

[CosmicHorizon]

Jus' checked again now and it says it'll be delivered tomorrow morning!  Looks like I can change the delivery date. But the broadband guy is coming on Tuesday and there is no delivery option for either Sunday or Monday.  It would be best if I choose Tuesday so I don't have to make 2 trips to my new home. But the broadband guy might come before the equipment is delivered. Though I might be able to connect it up myself?