Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was a BT customer around two years ago and had the option to upgrade to EE on a Full Works package. The upgrade went very badly — I wasn’t receiving bills, there were constant billing errors, and I couldn’t even see the EE account properly. It took...
Good afternoon. I recently entered into a 24 month contract in January for Gigafast broadband including boosters and hybrid connect, I am paying £74 per month however it looks like new customers can get the same for around £57 on the new Black Friday...
I changed the admin password that my SH+ came with to a new password (using Hub Manager).I entered a password that was less than 12 characters, which resulted in an error. However, when I was asked again to enter my old password, it didn't work. It t...
Good evening.Is anyone else having problem with internet today?
So been with EE 4 weeks finally have the landline running, now ha e a problem with the broadband and my smart ugs and cameras not working.. All set up fine a few weeks ago no issues and then came down today to note the cameras flashing thst state can...
Just signed up. Found a username after trying FedUpWithEE, and similar already taken. Went to EE from BT in January 2025. About 1 month of messing around to get the EE systems to work and then from mid-September 2025 to now speed varies throughout th...
Our back up hub has red flashing lights at the bottom.. what does this mean and what do we do
I have recently transferred from BT to EE and am wondering 2 things regarding billing. Can I 1) Keep my billing frequency as quarterly, and 2) Keep my billing method as payment via Credit Card and NOT monthly direct debit. I say "Keep" in both my que...
I have been sent a Smart hub plus SH31B and Smart WIFI plus extender SW30A. I am an existing EE broadband user, and wanted to change out my grotty (3rd party) extender to one that actually works.The new Smart hub replaced the old hub without any iss...
