Hey,
is it worth wall mounting the hub 7 pro and the 7 pro WiFi extenders? I’m struggling to get signal from my hub which is connected to the open reach box in my utility room (which is an extension) through to the main part of the house as it has granite walls, the distance is only 3M in a straight line between the 2 but it constantly says poor signal or no signal, would wall mounting the hub make a difference?
this is photo of where it is now or I could wall mount it above, the signal needs to go up and right to the room inside the main house on the floor above but that wall to the main house is solid granite.
the Bt hub and halo I had never had any issues but the EE hub and extender don’t seem to go as far even though the extender is technically closer since it’s not wall mounted higher in the room like the halo was, it’s on a cupboard directly underneath where the halo was placed and the hub is in the same place as the BT one.
Also would wall mounting the extender help? Moving it to the wall where the halo was so directly up and off the cupboard it’s currently sitting on?
Ive got a second extender on the way to try and bridge the gap but is a wall mount to mount it higher worth considering? If it was mounted higher on the wall above where it is now would that improve signal? I don’t want to drill into the tiles unless it’s likely to help!
thanks for any advice, I have a long and tall house so struggling to get WiFi to the top floor and front with the extender not connecting properly.
thanks again!
That is the best basic picture I could draw to explain the house shape and location of hub and extender, the 2nd extender coming I was told to place in the kitchen to help bridge the gap. The house exterior walls are thick granite and the extension is just basic blocks so getting the WiFi through the wall to the main part of the house is the issue I think. No idea why BT didn’t struggle with their hub and halo extenders in the same place.
thanks again
Thanks for the reply, I’ve asked for it to be moved into the kitchen so it’s inside the main granite house but EE say they can’t do that until I try the extenders and it will cost me, the open reach box used to be in the living room but the wire kept getting damaged under the stairs so it was moved to the utility room and with BT it was never an issue but now I wish it was in the kitchen as I was never told the house would cause issues with WiFi signal.
Ive ordered a wall mount and I’ve stacked boxes to the same place and height id mount it to see if that makes a difference while I wait for the mount and new extenders to arrive.
if the extenders don’t work then maybe they will consider moving it but it’s probably still gunna be charged
Looks like the photo now… maybe it will help!!
This is a fuller diagram of where the ont box used to be, the wire that went to it and the place the it would be best placed if moved again. Hope it makes sense
I’ve wall mounted the hub and got a second extender, it’s still struggling especially if the power cuts out (which happens regularly) I have to wait till over night for it to do the sync/update stuff or both extender flash between aqua and orange constantly and I get about 90mb upload and 10 download inside the main house.
Ive added these photos so everyone can see where it is, where the old wire went and box was inside the main house and where I have been told is the best spot to move it if I can. The Green is where I’d walk mount the hub, exactly central up high on that wall above the plug and the ONT box would go lower near the plug. It’s a shorter and easier route than the old location to the living room and as you can see the wall to the main house from the hub is actually 60cm solid Granite.
the openreach guy who moved it when I was with BT, was not very nice, he said it would be easier for him to move it to the utility room than fix the issues with the wire going under the stairs and as you mentioned rhe wires are horrible, they sticky pads that hold the wire come of constantly, half are hanging off, the fibre line is frayed and he never told me the thick granite might be an issue.
to be fair with BT it was fine but now I have the EE 7 Pro it can’t deal with it at all, I’m sick of going up and down stairs to repair everything and/or waiting over night, usually it’s overnight as repairing them doesn’t do much at all, it’s constantly changing between 1 having good signal and 1 not and the next time they are opposite, I don’t understand how or why if they aren’t moving at all. I don’t know whether to see if they’ll move the box for free, pay for it myself or just cancel the contract as I’m still in the 14 days.
what would you do? I love the EE hub and the ability to group devices and pause WiFi so I can turn the young ones stuff if at bedtime so they don’t sneak it but I can’t deal with these connection issues especially with it causing physical pain to walk up and down stairs constantly or having to talk to tech repeatedly and if it’s going to do this after any power outage of more than a few minutes I’m not sure I can cope with it all for 2 years. Having the kids complaining their devices have stopped randomly or the boy in the 3rd floor getting lagging gaming even when it’s on is killing me.
i have the same speed as when I was with BT, I’m having to power more extenders as I only needed 1 with them and the mounts for this aren’t cheap either, at least BT you could use normal screws no mount required and even if I had a third it would have to daisy chain to work as there is no where else to put it to get that high in the house without it using the extenders upstairs to go through and that’s against EEs own advice even if it’s paired to the hub it’s still daisy chaining as fair a so know no matter what the tech guy said and the only other fix would be to run an external Ethernet from the hub, outside, around the door and wall, up the house and it the third floor drilling through 60cm granite and that will not be cheap or possibly even doable realistically.
Help, I only have a few days to cancel and I love this when it works but daily issues are horrific and I can’t even go back to BT, if I leave EE who else does reliable good internet hopefully with device grouping and pause options??
thansk
laura xx
