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Xbox Game Purchases

SL888
Contributor
Contributor

‎17-05-2025 07:45 PM

We recently moved from Virgin to EE as I couldn't resist their clever advertising....

The problem I'm having is I can't purchase any games or addons from my Xbox, when it prompts me to validate\purchase via the QR code which i do on my phone nothings seems to happen. My phone approves everything with my account but it doesn't seem to talk back to the Xbox and when I try use the option use Controller....nothing happens either. Everything used to work on Virgin. What has changed is my internet and phone are now with EE.

Any advice would be great.

 

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11 REPLIES 11
SL888
Contributor
Contributor
In response to SL888

‎26-04-2026 09:28 PM

Still not working

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bobpullen
Star Contributor
Star Contributor
In response to SL888

‎27-04-2026 08:09 AM

@SL888 - What Xbox do you have and how is it connected (wired or WIFi)?

What exactly are you doing and on which devices? Perhaps you could provide a step by step explanation?

I have an XBox so might be able to try replicating the problem but I don't recognise some of what you're saying e.g. I've never been prompted to scan a QR code when making purchases 🤔

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