Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wifi not working

Gil2026
Investigator
Investigator

‎10-03-2026 06:05 PM

I’m having an issue on one device only (Windows PC) that refuses to connect to my EE Network. I’ve tried reinstalling windows, using Ethernet and a WiFi dongle. This happened randomly while not using the computer. Help is appreciated.

0 Helpful
4 REPLIES 4
JimM11
Community Hero
Community Hero

‎10-03-2026 06:43 PM

@Gil2026 What EE Hub are you using and what windows wifi adapter, bad if the Ethernet does not connect or is it connecting but no Internet?

0 Helpful
Gil2026
Investigator
Investigator
In response to JimM11

‎10-03-2026 09:43 PM

I’m using Smart Hub 6 Plus. I don’t know the brand of the adapter, but I know it’s not the problem as it connects to other networks. The Ethernet cable is detected, but has no internet. I’ve used several different Ethernet cables. My likely conclusion is that my computers MAC address is being blocked by EE (for some reason).  

0 Helpful
Gil2026
Investigator
Investigator
In response to Gil2026

‎10-03-2026 09:43 PM

But I'm still unsure whether that’s the issue or not.

0 Helpful
JimM11
Community Hero
Community Hero
In response to Gil2026

‎10-03-2026 09:56 PM - edited ‎10-03-2026 10:12 PM

@Gil2026 You are aware off the Ethernet 30 second delay on that EE Hub? Is the PC windows based, if so what does the Ethernet properties show once connected to the EE hub, and you leave it at least for a minute, does it get an IP or anything in the properties fields of the hub DHCP server.

Use the web manager on the pc, browser and http://192.168.1.254 and see if it opens up the connection to the hub.

You also may want to look at the parental controls that it has not been blocked off the network connection by mistake!

0 Helpful