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Wifi not working

Ropenta
Explorer

‎18-04-2025 08:58 AM

Anybody got any idea why my smart hub won't connect.  I get the message "can't connect as there is a problem with your billing" I click the link to billing and it just says "you're up-to-date and I don't owe any money"

Don't understand 

0 Helpful
2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎18-04-2025 10:54 AM

@Ropenta Would check that there is nothing going on with the Direct Debit if that is how you normally pay, the billing link will always say nothing wrong as it is how it display's. If not then you will have to call accounts link below.

Contact Us | Help & Support | EE

 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎18-04-2025 11:05 AM

@Ropenta : How did you receive this msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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