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Wifi not connecting after power cut, No phone signal to phone help desk

phari
Investigator
Investigator

Hi

I don't know if anyone can give me any advice but I had a power cut and my wifi to my phone stopped working.  I have rebooted my router,  restarted my phone and still no joy.  Problem is that I live in an area where I can't get a mobile signal. 

I have to drive out the area to phone,  any one have any ideas please

Thanks in advance

22 REPLIES 22
phari
Investigator
Investigator

No sure,  Had to reset all the network connections 3 times.  Rebooted phone a couple of times, rebooted the router a couple of times,  turned mobile data off and on a few times etc etc

Then all of a sudden it started working,  I have ordered a new phone now as my contract was up so hopefully I won't get the problem again 

Leanne_T
EE Community Support Team

If you need any further help at anytime, please come back to the community @phari 

Thanks 🙂

Leanne.

Hi there. Sorry, What was the solution? We had a power cut this afternoon, and my router isn't turning on at all. Nothing... Dead.