Wifi not connecting after power cut, No phone signal to phone help desk

phari · ‎03-02-2023

Hi

I don't know if anyone can give me any advice but I had a power cut and my wifi to my phone stopped working. I have rebooted my router, restarted my phone and still no joy. Problem is that I live in an area where I can't get a mobile signal.

I have to drive out the area to phone, any one have any ideas please

Thanks in advance

phari · ‎03-02-2023

Yep even when i press wifi

XRaySpeX · ‎03-02-2023

Then I fear that your mobile is faulty.

Post an image of that WiFi screen.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

phari · ‎03-02-2023

How do I post a pic of that? I can't send anything from my phone as no signal here

If it is my phone then EE can supply me a replacement as my contact was due last year and I didn't do an upgrade

XRaySpeX · ‎03-02-2023

Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

phari · ‎03-02-2023

But how do i get a screenshot from my phone to my pc?

I am using my pc as I have no network signal here

XRaySpeX · ‎03-02-2023

USB or Bluetooth?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

phari · ‎03-02-2023

Thank you for your help but I can't do this, I will have to drive out in the morning somewhere and ring up.

I seem to remember last time something like this happened they had to switch something on as it had auto turned off at EE end. It didn't recognize my phone.

Shame EE can't get the signal here to work.

phari · ‎05-02-2023

Finally got it sorted this morning after spending 30 mins on the phone with tech support.

Thank you for your advice.

Katie_B · ‎05-02-2023

Thanks for coming back and letting us know @phari.

Katie

XRaySpeX · ‎05-02-2023

What was it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)