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Wifi extender woes.

pete119
Contributor
Contributor

‎02-02-2026 01:38 PM

Installed all my shiny new EE router and extenders the weekend and it wasn't much fun.

Connection issues with most smart plugs that I eventually managed to sort out and my beloved dreame Bot finally got connected. However, the Extenders are as far as I can tell absolute rubbish.

They refuse to connect for more than a few mins and that was as close as between 5-10 feet. I was very patient, about 4 hours patient until I finally gave up.

I've now put my BT router back and my BT black WIFI discs and everything is perfect again. What an experience !

I intend to retry the new EE equipment in about 6 months, hopefully there will have been firmware updates by then that fix all of this. I'm amazed that after all this time it's still such poor equipment.  

 

Hows your experience been ?

0 Helpful
4 REPLIES 4
JimM11
Community Hero
Community Hero

‎02-02-2026 03:27 PM

@pete119 Can be not easy to get it all going out off the box with the new gear whatever one's you have, also has EE requested return off any the BT Equipment, that is a battle you may have to face shortly in the future they may not like you keeping it all so you may just have to stand steadfast on that!

0 Helpful
Northerner
EE Community Star
EE Community Star

‎02-02-2026 05:22 PM

Hi @pete119 

Do you need the extenders with your new router becase the signal maybe better than the last. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
pete119
Contributor
Contributor
In response to JimM11

‎03-02-2026 05:34 AM

Hi Jim, Luckily the only items they will charge me on not returning are 2 wifi discs, £50 each. TV box and Router are £0 not returned so I'm safe thankfully .

0 Helpful
pete119
Contributor
Contributor
In response to Northerner

‎03-02-2026 05:37 AM

Hi Northerner, I'm afraid I do.  I live in a Victorian house and the dividing walls are 9 inches thick. With my BT setup I ended up with 4 wifi discs to maximize coverage, BT supplied 2 of those and the others I bought from Ebay.

I was hoping for so much more. I've waited a long time thinking all the bugs would be ironed out but alas no.

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