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WifI Extender with Home Hub 7 Pro

Memnon
Investigator
Investigator

Background having Wifi range issue - was find for 18 months then issues, EE Home Tech advised there are known problems with HH 6, and suggested I upgrade to HH 7 Pro  and WiFi Extender Pro .. as contract was up, I did so at less than the cost of the previous contract.

Put in Hub, paired the Extender then went and put it in same place as previous extender - won't connect (stays flashing Orange)

EE sent another Hub & Extender - no difference.   

Spent Hrs on call with support - resetting hub, resetting extender - no change.  At end of each failure, I would plug in HH6 and its extender and it would connect straight away.

Today a guy on support (Josh) who seemed to know his stuff ....took a different approach; he decided to install a 'Bridge' or daisy chain connection.

Basically, h/w rest of extender then pair first using Ethernet, then disconnected, then added second Extender - paired and left it connected by Ethernet.

Then put the first one in the required location - and it connected fine.

He said that the Bridge connection allows Extender to Extender connection without using WiFi, it uses its own RF connection.

It works - wonder if anybody can explain any details behind this set up ?

 

 

 

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

Are HH 6 & HH 7 Pro BT routers? Or is just the former BT's & the latter EE's Smart Hub 7 Pro?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@Memnon Yes, the EE does not have the tools to set it all up and work in a simple method!

Old one was EE SH32B

Extender was EE SW30A

XRaySpeX
EE Community Star
EE Community Star

Then by replacing 'HH' by 'SH' in OP you'll almost be there.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP