WiFi pro mess

[Cardiffjamesh]

Ok so I renewed my contract in March don’t know why but thay sent me a wifi pro may b stock issue I don’t know was not complaining so bag came sent the other one back but apparantly I should lot of got the pro that are trying to make us pay the extra now and thay have cut me off from what little settings we where allowed lol account is a mess due to changed order and over pricing 

Your complaint reference:VOL***********

[mod edit: removed personal details from the community]

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[Cardiffjamesh]

so just did this to sow why I think mobile data blocks streaming you got to admit it is ward why resetting airaplain mode lets you watch YouTube again lol

i know WiFi was available did it just to show the content blocking speed test on on net analyser fine but videos blocked happened when I joined this ee one S**T

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi there @Cardiffjamesh 

Thanks for coming back to us. 

Did the engineer visit today and get the connection looked into? If so, what did the engineer advise?

Thanks 🙂

Leanne.

[Cardiffjamesh]

I had to re book to Friday am appointment
Sent from my iPhone

[Leanne_T]

Hi @Cardiffjamesh 

Thanks for the quick reply. 

Please let us know how you get on after the engineer visit. 🙂

Leanne.

[Cardiffjamesh]

 the disconnections are definitely less after the router software update will report back on Friday lol 

[Cardiffjamesh]

Ok so he just left this tests up to the ont are fine he could not log on to internet and could not access any settings and I showed him the re app page error on WiFi settings the  router it’s  bricked this is the 2 nd one this week he has been to he has put it in his notes and sent it off 

[Cardiffjamesh]

 Omg u like closing complaints unresolved don’t you 

[Leanne_T]

Hi @Cardiffjamesh 

Thanks for coming back to us with an update. 

The text has asked if the complaint has been resolved and would be closed if you text to confirm or after 7 days. If you get in touch on the number provided in the text, the team can get the complaint updated and let you know the next steps that are needed after the engineer visit. 

Thanks. 

Leanne. 

[Cardiffjamesh]

On phone to them now so it don’t get closed
Sent from my iPhone

[Leanne_T]

Thanks for calling and letting the team know @Cardiffjamesh

I hope this is sorted soon for you and the team have let you know what is needed next. 

Leanne.