WiFi often keeps disconnecting often

[ysm1234]

Hi everyone,

There are a few smartphones/ tablets/ laptops in my house. The laptops connect to the ee WiFi, and have no issues as long as they're on the same floor as the router (router is on ground floor). For the Tablets and smartphones (all Android), the WiFi constantly keeps disconnecting, i.e. will work for some time (sometimes just 5mins, sometimes 35mins) and then randomly disconnect and then reconnect 2mins later. This also happens when I'm near the router. This also happens when the landline is not in use (i.e. the landline therefore plays no role in this issue). Interestingly this has never happened with the laptops. Please can someone advise. If you need any extra info, please reply

Thanks

[Jon_K]

Hi @ysm1234.

Are you able to go to Settings, WiFi Preferences, then check to see if Auto Switch To Mobile Data is turned on?

This could be causing the devices to switch from WiFi to mobile data.

Jon

[ysm1234]

I mainly notice it on a tablet that is WiFi only....

Also, the other devices don't seem to have the issue when connecting to other wi-fi's. if this was the issue it should be across the board that they'll be issues when connecting to any wi-fi that the other devices connect to. Correct me if this is incorrect

[Mustrum]

@ysm1234   Hi, which router do you have?

Depending on which one, there may be some tweaks you could try to help.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try both a wired & a wireless speedtest here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[ysm1234]

Smart hub

[XRaySpeX]

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@ysm1234 wrote:

Correct me if this is incorrect

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That is incorrect! It could depend on which WiFi band your devices are connecting to.

[XRaySpeX]

For the black EE Smart Hub, but not the white EE Smart Router, try separating the wireless bands/SSIDs. On the Advanced > Wireless Settings page of the SH there is a button near the top to Separate the Bands. Turn it ON. Then the 5GHz SSID will appear starting with "5GHz-" & the 2.4 GHz SSID not starting with "5GHz-". Then connect your devices to the 2.4 GHz SSID if they can't do 5GHz. 

[ysm1234]

https://www.thinkbroadband.com/speedtest/1665175353157231655

Thanks. I don't know if I did a wired speed test aswell, if I didn't, please let me know how to do one.

[XRaySpeX]

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@ysm1234 wrote:

Thanks. I don't know if I did a wired speed test aswell, if I didn't, please let me know how to do one.

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By connecting a device by Ethernet to the router.

The wireless speedtest, if it were that, was rather slow.