10-10-2022 09:23 AM
I have no WiFi connection since yesterday and still no WiFi connection today? I am having to use my mobile data and I’m unable to work.
please can you advise of reason and what I can do to get it up and running as soon as possible..
thank you
10-10-2022 11:47 AM
10-10-2022 06:16 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?