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WiFi issues with new Pixel handsets

No1male
Investigator
Investigator

‎01-09-2025 09:41 PM - last edited on ‎02-09-2025 08:08 AM by

Hi, sorry to hijack your post but I wondered if you have managed to get it resolved. I too had a pixel 8 pro and was having issues from day one of the EE broadband with the same router and 1 hub. I have had it about a month and have also brought a pixel 10 pro xl and I'm having the same problem. My wife is sat next to me with a pixel 6a and has no issues what so ever. Not impressed at all

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16 REPLIES 16
No1male
Investigator
Investigator
In response to kmitchpg

‎02-09-2025 05:38 PM

I have a funny feeling it is to do with the WiFi 7 as both pixel 8 and 10 are WiFi 7

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kmitchpg
Explorer
In response to No1male

‎02-09-2025 05:45 PM

Yes that was the problem with the 8 Pro, I'd read something about it not being able to fully cope with the frequencies of wifi 7. The pixel 10 pro xl must have a similar modem. My old Samsung Galaxy Tab s6 works just fine using wifi 5

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No1male
Investigator
Investigator
In response to XRaySpeX

‎04-09-2025 07:19 AM

Hi @XRaySpeX , was you able to assist with the information I posted as I am still having issues. Thanks.

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Ewan15
Skilled Contributor
Skilled Contributor
In response to kmitchpg

‎04-09-2025 08:07 AM

@kmitchpg I have found that my Pixel 8 pro occasionally disconnects from the WIFI network.

All I do to fix the issue is to call up network connections on the phone and disconnect from my home WIFI network and then reconnect. 

I think it is an issue with the Pixel Range and WIFI 7 (6 Pro has this issue as well) rather that the Pro router

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tnj
Skilled Contributor
Skilled Contributor

‎04-09-2025 09:57 AM

I have had a few similar issues with Samsung phones and the Smart Hub Pro WiFi and it seems to have far less issues when using the phones MAC address rather than a randomised MAC address on the WiFi connection. I assume you can set this in the settings on the Google phone for your WiFi7 network.

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No1male
Investigator
Investigator
In response to tnj

‎04-09-2025 11:30 AM

Thanks for the reply. For a total noob how would I go about doing that? Thanks

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tnj
Skilled Contributor
Skilled Contributor
In response to No1male

‎04-09-2025 11:44 AM

On a Samsung and I would assume a Google is very similar:

Settings-Connections-WiFi

Then select the settings for your connected WiFi network, it will look like a cog-wheel icon. At the bottom you will see "view more", select this and scroll down the page until you see "MAC address type", you will have two options of "Randomised MAC " or "Phone MAC", select "Phone MAC". For me this improved the connecting.

This is a setting per network and Randomised MAC offers greater privacy but privacy is not usually a major concern on your own home network.

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