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Changing mobile number while adding broadband account

anya1988
Visitor

‎12-04-2026 07:48 PM

Guys, hi everyone 

I just wanted to see what my options are please. I was trying to add broadband account into my EE account to pay an outstanding balance and it requires a code sent to my ex-boyfriend mobile number (I had multiple broadbands within the properties and one of them was registered under his details). There is no way I could get it from him. Is there a chance to change the mobile number myself please without involving him? 

Thanks a million! 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎12-04-2026 07:51 PM - edited ‎12-04-2026 07:56 PM

Edit the Contact email in the Profile of your EE a/c.

Is it multiple mobile or fixed BB you had within your properties?

You can pay a BB bill by bank transfer w/out setting up the a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Community Hero
Community Hero

‎12-04-2026 07:52 PM

@anya1988 Is the Broadband Account registered to the other person, if so then he will have to deal with it all.

0 Helpful