WiFi extender SW30A power supply doesn't fit

[sha726966]

I bought an SW30A WiFi extender brand new and boxed via a private seller, and upon trying to connect the unit to the power supply it won't fit - really strange, the power supply model number is S024AWM1200200

I don't understand how the product was sold with a power supply that doesn't fit?

It was in original packaging and the adapter size _looks_ correct but it seems to be maybe a millimetre of so too small in diameter.

Is it possible to get a replacement PSU from EE?

Thanks

[XRaySpeX · Accepted solution]

You were done. The correct model no. for the SW30A power supply is S018DBM1200150.

[JimM11]

@sha726966 Would not think so, send it back to the seller, or contact them to get the right power supply sent. 

[sha726966]

Oh no! Why would someone do that?! No wonder it doesn't fit 😆

Or do you reckon EE sent the wrong one?

[JimM11]

@sha726966 Or your supplier swapped it out for something else!

[XRaySpeX]

No, your private seller packaged the wrong 1. If you got it thro' an online marketplace like eBay, use their buyer protection scheme to reject it as "not as described".

[sha726966]

Thanks for your help @XRaySpeX ! Just to confirm the PSU model number, this is for the SW30A extender and not the smart hub?

It was indeed through eBay, selling isn't responding so sadly I think it'll have to go through buyer protection.

[Chris_B]

@sha726966  It’s probably why they sold it in the first place.  

[XRaySpeX]

Mine was for the SW30A which goes with the Smart Hub Plus (SH31B). The 1 you bought must be for the SW10A which goes with the Smart Hub (2023).

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.