WiFi Not Working After Paying Overdue Bill.

Dilawar6 · ‎13-09-2025

WiFi not working , bill was overdue, just paid the bill

[Mod Edit: Title Added]

Michael_D · ‎14-09-2025

Thanks for coming to the community.

If the bill has been paid, give our customer service guides a call, and they'll see if it is showing on the account yet, and if the restriction has been lifted if it is.

Depending on how the payment has been made, it can take a couple of days for the payment to show on the account as @XRaySpeX mentioned.

Michael

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XRaySpeX · ‎13-09-2025

@Dilawar6 : Could take a day or 2 for payment to reach your a/c, esp. over w/end.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Michael_D · ‎14-09-2025

Hi @Dilawar6

Thanks for coming to the community.

If the bill has been paid, give our customer service guides a call, and they'll see if it is showing on the account yet, and if the restriction has been lifted if it is.

Depending on how the payment has been made, it can take a couple of days for the payment to show on the account as @XRaySpeX mentioned.

Michael