£30 charge showing in email

[StainlessSteelR]

I ordered a fibre broadband upgrade from 150 Mbps to 500 Mbps yesterday on what appeared to be a great offer. However, my order email shows a charge of £30 for "One-off charges including activation, installation and delivery." Surely this can't be correct?

[JimM11 · Accepted solution]

@StainlessSteelR It is correct, price applied for upgrade request!

My Broadband Bill is Higher Than Usual | Billing and Payments Help | EE

[StainlessSteelR]

Thanks for your reply. I probably wouldn't mind so much, but the first I learnt of it was in the email.

[Christopher_G]

Hi @StainlessSteelR 

I'm sorry to hear that you weren't expecting that charge. It should have been made clear when you were upgrading. If you'd like to discuss it further, I recommend speaking with our Customer Support team.

Chris

[StainlessSteelR]

Contacted Support/Billing and they agreed it shouldn't have been on there, so they sorted it for me. Thanks for the replies.

[Peter_W]

I'm really glad to hear that our team managed to help get this sorted for you @StainlessSteelR.

Thanks for taking the time to come back and let us know, too 😊

Peter