Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ee broadband

Go to solution
Tora2
Visitor

‎13-09-2025 10:59 PM

Our old contract with BT got moved to EE but now i cant link i cant veiw anything and i want to change but cant see any costs either. The prices was meant to stay the same but i get charged £5 more after the change

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Michael_D
EE Community Support Team

‎14-09-2025 11:47 AM

HI @Tora2 

Welcome to the community.

You would need to login with an EE ID now on the EE website or through the EE app, rather than the using your BT ID as @XRaySpeX mentioned.

If you already have the EE ID, you can login on the website or app and there is an option to link the account.

You can also create an account if you haven't already got one set up.

If you have any trouble, our tech guides are available to help further.

Michael

View solution in original post

2 REPLIES 2
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎13-09-2025 11:05 PM

What are you trying to link your BB to? You no longer have use of your BT a/c. You need to register & link to a new EE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Go to solution
Michael_D
EE Community Support Team

‎14-09-2025 11:47 AM

HI @Tora2 

Welcome to the community.

You would need to login with an EE ID now on the EE website or through the EE app, rather than the using your BT ID as @XRaySpeX mentioned.

If you already have the EE ID, you can login on the website or app and there is an option to link the account.

You can also create an account if you haven't already got one set up.

If you have any trouble, our tech guides are available to help further.

Michael