Hello I got hooked up with EE broadband yesterday & i also payed for the WiFi enhancer and I get to stage 3 where it attempts to lower the ping and my internet seems to drop while its attempting to do so, I did this because everytime I’m on my console everyone in the household’s connection buffers which led to me getting this add on. However I have contacted customer service yesterday and got advised to wait later during that day or try again tomorrow however I kept running into this same issue after every attempt. I contacted customer service today regarding it & I didn’t get the best solution so I’m attempting to try here to see if anyone would be able to assist as I have 14 days to decide if it’s the best option for me or not and as of now it’s been an nightmare as I don’t know what could be causing this.
