Earlier in the month, we switched from Sky to EE broadband due to Sky's absurd prices and terrible customer service. And while we were originally able to set the TV and router up just fine, and got our phones connecting to the Wi-Fi, the router was not showing up on our laptop's network list at all.
Now, it is an older model, but it had no issues connecting with our previous ISP or things like mobile hotspots, and all of the neighbours' Wi-Fi routers can be picked up. So we contacted EE's tech support, and spent around an hour on the phone trying to troubleshoot it, but ultimately accomplished nothing. Reset the broadband, manual connection attempts, create a compatibility mode connection in WPA 2 without WPA 3 active, etc. Nothing worked.
Got told to contact windows support, but they don't support these older models anymore, so it'd be a bit of a pointless endeavour. So instead got a relative who runs a tech support shop to take a look at it, trying everything up to manually scripting a connection profile, but again got nowhere. However, while our broadband router does not show up in the laptop's network list, the generic "EE WiFi" does, and so we were able to circumvent the problem (albeit not in an ideal fashion) by simplying connecting to that and logging in with our EE account to access the free WiFi.
However, come today, we can't connect anymore. Or, more accurately, we can connect to it from the list, but it doesn't give us any internet, and it refuses to load the ee.co.uk/public/ee page, saying it can't find the DNS, so we are unable to even login to the WiFi hotspot anymore. The TV still works fine, but it is extremely frustrating that the WiFi we are paying for is just not doing what it is supposed to. I'm currently having to type this from a mobile hotspot, which drains my battery and costs us extra money in mobile data.
How can we rectify this?
