Wi-Fi down

[Chloemd02]

My WiFi has been down for two days and I’m not sure what to do about it 

[Northerner]

Hi @Chloemd02 

Your home fixed line internet is down or WiFi from the router? 

Have you tried restarting your router.

Thanks 

[Mustrum]

@Chloemd02  What WiFi service do you have?

What router do you have and what lights are showing? Have you tried turning it off for a minute or two and trying again?

Have you looked at the contact us page, just follow the links and give customer services a call.

https://ee.co.uk/help 

[Chloemd02]

Like you can connect to the internet but it doesn’t work but the router is still on the colour it’s ment to be on 

[Chloemd02]

EE, it’s letting us connect but it’s not working , it’s on the aqua colour it says it’s ment to be on it wen

[Chloemd02]

It went off yesterday

[XRaySpeX]

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

[Chloemd02]

I’m not with bt I’m with EE

[XRaySpeX]

No, but it is Openreach, part of the BT Group, that controls the BB lines & BT will report on the status of all OR lines.