04-08-2025
10:42 PM
- last edited on
08-08-2025
05:13 PM
by
MikeT
First time BTO couldn't find the property - its on the high street with a big fat number 6 on it. My eyesight isn't brilliant but even I can spot it.
Second time - no reason given and EE apologetic but seemingly powerless.
Third time lucky? Not looking good as received the dreaded 'please call us about your appointment' message late on.
Each time we have to pay £20 for a router so thinking of starting a collection as we have two delivered already. #3 en route apparently 🙂
I've been with EE since the days when they were Orange so have long and generally good experience. The BT Openreach 'partnership' must be embarrasing for them to defend.
08-08-2025 01:08 PM
As expected BT Openreach have cancelled today's appointment. Their reason is that the building is "does not have full fibre".
That would matter except we ordered FTTC not FTTP.
Poor effort.
08-08-2025 01:16 PM
@eec_001 You may wish to go look to see if you are in a FTTP area, the btw will say so, just use the address details on the checker, 2nd box top left click on it and it changes all the page details fill them in and have a look. If it say's you are in a Fibre area, then all fttc is out the window!
08-08-2025 01:42 PM
Thanks for the pointer - I looked at that a couple of weeks ago but hadn't appreciated the point about FTTC availability.
This is what it shows - so with the building not FTTP ready......
Featured Products | Downstream Line Rate(Mbps) |
FTTP on Demand | 330 |
Other Offerings | |
VDSL Multicast | Available |
Exchange Product Restrictions | |
FTTP Priority Exchange | Y |
WLR Withdrawal | Y |
SOADSL Restriction | N |
FTTP is not available.
As a fibre priority exchange, FTTP has priority over other products if available at the address
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
08-08-2025 02:30 PM
@eec_001 Looking at what you have posted, Fibre priority exchange and WLR withdrawal, lot going on with it, are you already a EE customer with an older legacy product per chance! Would be good if you said what as nothing indicates on any off what you have said before! Your order is FAR from straight forward!
08-08-2025 03:07 PM
Currently using 4G Mobile EE router.
Wanted to go fixed line - No telephone line in property currently.
So new order, no legacy - EE ordered FTTC.
3 FTTC routers arrived 🙂
08-08-2025 03:31 PM
@eec_001 You see this bit you posted ""Copper products are only available by exception."", If you do not have a copper telephone line in then you want to call EE CS!
08-08-2025 04:20 PM - edited 08-08-2025 04:53 PM
@eec_001 : Under the Featured Products is there nowt above the FTTP on Demand (a v. expensive business product)? That's where the FTTC would be. If it's not there you can't get either FTTC or FTTP.
@JimM11 : "CPs should order FTTP or SOGEA". SoGEA is a FTTC copper product! All the same all that blurb, which is put in as standard, does not apply here as there is neither FTTC nor FTTP there.
08-08-2025 04:51 PM
that's right - unfortunately EE CS were surprised to hear this news when I discussed it with them a couple of hours ago.
08-08-2025 04:52 PM
@eec_001 : What does the Openreach Fibre Checker say about your address?