Why can’t I get access to Ee broadband control via app as an Ee mobile customer?

[RichHannam]

Why can’t I see broadband controls in the Ee app as an existing Ee mobile customer? I’ve call CS so many time and am told the same thing - try again in a day or so- but weeks on, nothing. Should I be paying full price for broadband without access to control or bills? I specifically want to be able to use the app to control device access for my kids. Can someone either link the accounts or give me an honest answer PLEASE. 

[Chris_B]

@RichHannam  Can you access your bills via your online EE account?   
 
 Try THIS  

And what BB router do you have ?  It’s only the newest routers that have control via the App. 

[RichHannam]

I can’t access broadband bills, only mobile and I have the latest EE router 1.6GB plan capable. 

[Ashturn1]

I can’t either. I can’t get on the mobile app either to share my data with my kids. Stuck on hold on phone. I pay a lot of money like we all do for easy access to do these things is there a problem EE ?

[XRaySpeX]

Well, @Ashturn1 , you can't get WiFi Controls when you ain't got EE New BB.

[LouiseS87]

Having the same problem did you ever get this rectified?