Where do I find my ‘billing account number’ ?

[ottway]

Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!

[XRaySpeX]

It'll be in your Welcome email. If you haven't kept that you will need to call EE to find out.

[Mushete]

I have the same problem. I ordered on the phone and don't have a welcome email. Can't link. Can't view or find my broadband account. Can't view my broadband bill. 

Kind of regretting taking EE's advice to move over from BT. Everything was simple over on BT. 

[JimM11]

@Mushete Has you transfer from BT to EE happened yet?

[Stewartoet]

I have the same issue. I migrated to EE from BT in the local EE shop, have the new EE router and everything is working great but no way of linking Broadband to My EE as I have no account number.

[JimM11]

@Stewartoet You can call EE CS and see if they can sort or give the details you need, or go back to your shop and they should also be able to get you sorted. If you have paid a bill by DD then the info associated with that also has your account number. HTH

[CazzyNutt]

Im having this issue too 😞

[Michael_D · Accepted solution]

Hello @CazzyNutt

Thanks for coming to the community

Have you transferred to EE?

Do you have your welcome email at all? The account number would usually be shown on that.

If it isn't, or you no longer have it, I'd recommend giving our team a call and they can get your account number for you.

Michael

[CazzyNutt]

yes I have just moved from BT to EE I have my account number that is in the email but it just says "please enter a valid billing account number" when I try to link my broadband to my EE account in the app? should there be 2 different account numbers?  If I have to call EE again I'm going to go out of my mind as I've already spent in excess of 5 hrs either waiting to be connected or on the phone to someone at EE since Tuesday 😞  😞

[Michael_D]

It should just be the account number that you've had on the email @CazzyNutt, but if that is not working, it would need a call to our tech guides so they can bring up your account and help to get it linked.

If they are still having trouble, they can get it raised with the relevant team for you. 

Michael